How to satisfy the customer
Fulfilling customer any work, many experts have difficulties when they realize that customer must be satisfied - and the way that they meet the unknown. Sometimes it happens that even the most high-quality work leaves a dissatisfied customer, so any professional should know the rules of communication with the clients, who have their performers to work, and therefore have a positive reaction to the order.
Instruction how to satisfy the customer
By signing the contract with the customer, demonstrate a genuine joy. Your positive attitude towards co-operation will be transferred to the client, and it willy-nilly, will also form a positive attitude towards the future work. Good mood translate client in the direction that you want - that is, in a constructive and rational discussion of the future of the project.
In carrying out the work always notifies its customers about how work is progressing on its order. Alert Path to think in advance and discuss them with the client, selecting those ways that are most convenient for him (it could be a phone call, email, and so on).
Perhaps in the course of the work concept have changed a little bit, and it should also be negotiated with the client. All changes in the project should be made in accordance with his wishes - it will reduce the risk that a customer will remain dissatisfied with the result.
Listen carefully to what the customer is experiencing the emotion, how he reacts to your words about the current workflow. Otzerkalivayte these emotions to the customer the feeling of mental communion with you.
Knowing the temperament of your customers, report certain news to include in his behavior and in his voice at least 10% of reactions peculiar to the client. If the project was a mistake, or you are late to the execution of the work in good time, show the client my sincere disappointment that he had a desire to reassure you - then you do not have to reassure the client.
If the customer makes changes to the project, even if they are difficult, do not show their uncertainty - let the customer feel that you understand them and that you are not experiencing difficulties with his task. Promising that a customer, make sure that you have understood correctly, and then be sure to fulfill the promise.
At least sometimes try to fulfill the promise of the excess amount - for example, to take a job in an earlier period than has been agreed. Accent the customer's attention on what you have achieved in the work.
Problems also decide ahead of time, or clearly in the period before the client pre-exaggerating their scale and scope of the consequences to the client the result of the work seemed more serious and difficult.